Shipping Policy

Shipping Policy

At Jencee Pets, we are committed to ensuring that your orders are processed and shipped in a timely manner. Our shipping policy is designed to provide clarity and convenience for all our customers.

Processing Time

• Standard Processing: Orders are processed within 1-3 business days.

• Exclusions: Please note that our processing times do not include weekends or public holidays. Orders placed on these days will be processed on the next business day.

Shipping Time

• After processing, the estimated delivery time will depend on the shipping option selected at checkout. We offer a range of shipping methods to meet your needs.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number. This will allow you to track the status of your delivery.

Additional Information

• We recommend reviewing your shipping address carefully when placing an order. If you need to make any changes, please contact us as soon as possible. We are unable to redirect orders once they have been dispatched.

Customer Support

• If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer support team. We are here to help and ensure a smooth shopping experience.

Thank you for choosing Jencee Pets. We appreciate your business and look forward to serving you!